Instrumentation & Controls, O&M, Plant Optimization

Entergy tops regional segment in JD Power business satisfaction study

Entergy Texas topped the South Midsize utilities sector in JD Power’s latest Utility Business Customer Satisfaction Study.

MidAmerican Power, Baltimore Gas & Electric, Delmarva Power and Kentucky Utilities were among the other regional first-place power providers named in the new business customer survey. Overall, the scores improved 18 points to an average 779 (on a 1,000 scale), including such factors as proactive communication during outages, pricing and perception of infrastructure upgrades.

Georgia Power, Salt River Project and El Paso Electric were also regional leaders named by JD Power.

“Electric utilities around the country have been ramping up their communications efforts, often addressing everything from mobile alerts about outages to updates on citizenship initiatives,” said Adrian Chung, Director, Utilities Intelligence at J.D. Power. “Many top-performing utilities are getting that formula right, by visibly maintaining their infrastructure and leveraging technology to ensure businesses receive timely information needed to deal with outages and support decision-making. However, several utilities are still missing the mark by not focusing on these areas that drive customer satisfaction.”

New Orleans-based Entergy Corp., which is host utility for POWERGEN International when it comes to that city next week, actually had two of its affiliates atop the South Midsize segment. Entergy Texas and Entergy Mississippi led the way, while Xcel, Jacksonville Electric Authority, Tampa Electric and Austin Energy made the top half of the survey scores within that segment.

Entergy Texas scored 831 points on the survey, the top score of all utilities listed nationally.

BGE, MidAmerican and Salt River Project were all repeat first-place winners within their region. In fact, SRP has topped the West segment for 18th years in a row.

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POWERGEN International will play host to speakers and moderators from more than 25 power utilities in the U.S. and globally. Entergy, Salt River Project, BGE owner Exelon have several experts coming to speak at POWERGEN.

Entergy Chief Operating Officer Paul Hinnenkamp will be one of the speakers in the Wednesday keynote session.

POWERGEN International is happening Tuesday through Thursday in New Orleans.