9 June 2004 The Edison Electric Institute (EEI) in June recognized ScottishPower’s strong operational performance, improved customer service and excellent financial growth with top honours in the international category for the electric power industry’s highest honour, the Edison Award.
PacifiCorp, which provides electricity service to 1.6 million customers in six Western states, has been part of the ScottishPower group since its 1999 merger.
EEI is comprised of U.S. shareholder-owned electric companies and international affiliates and industry associates. It presents the Edison Award each year to companies that have made significant contributions to the advancement of the industry. This year’s award, the 45th, was given today to ScottishPower at EEI’s annual convention, “Celebrating 125 Years of Innovation.”
“Winning this prestigious international award is a tremendous tribute to the hard work of all our staff on both sides of the Atlantic,” said Ian Russell, ScottishPower CEO. “We believe maintaining the highest level of customer service is vital for business success and greatly value this recognition from the Edison Electric Institute.”
The award cited the company as a “pioneer in innovative applications and siting initiatives,” ranging from customer service enhancements and the customer service guarantees to its strong commitment to renewable energy.
“A hallmark of this industry is a spirit of innovation and leadership,” said EEI President Thomas R. Kuhn. “ScottishPower is an embodiment of these traits, and we commend the company’s management and employees for their eagerness to chart a new course into the future.”
A pioneer in innovative applications and siting initiatives, ScottishPower also showed great attention to customer needs by introducing a new capped-price product in the U.K., which protects the customer against rate increases for the duration of the contract. Should rates decrease, however, the customer would reap those cost savings as well. This initiative helped grow the company’s customer base by more than 600,000 over twelve months�an unprecedented level in a competitive market where customers can opt for new suppliers at their discretion.
Moreover, ScottishPower launched an online energy option in 2003, allowing more than 150 thousand customers to submit meter readings and manage their accounts online.
In an effort to provide assistance to lower-income customers, the company announced a new “warmth for less” initiative that provides qualifying customers with home improvement grants to replace old or inefficient space or water heating with more modern equipment. Nearly 27 thousand units were delivered in 2003.
Alongside these advances in customer service, ScottishPower posted strong financial results over the course of the year as well. The company’s full-year results ending March 31, 2004 showed an operating profit of £1.15 billion (US$2.1 billion), a six percent increase over the same period in 2002/03.
Edison Electric Institute (EEI) is the association of U.S. shareholder-owned electric companies, international affiliates and industry associates worldwide.